Shipping Information

Shipping

All items used for wrapping and packaging are either compostable or recyclable with the exception of plastic tape. Most packaging is reused or repurposed including tags, thank you notes, wrapping and shipping boxes.

We ship to Canada, the US, and worldwide. Shipping rates vary depending on your location and will be calculated based on item weight and size.

Orders will be processed within 7 business days of the order being placed. Please note that the processing time for custom requests is extremely variable due to the availability of materials and the time it takes to make each piece.

Most items are small enough to be shipped in brown mailers and do not include tracking while some larger items are shipped in small boxes and have tracking included with the price of standard shipping. Express and expedited shipping are also available at checkout, but we cannot guarantee the stated delivery times.

If you think an item might be lost in transit or you run into any other issues with your order, please send an e-mail to pam@maritimemoose.ca and we will respond as quickly as possible.

Returns & Refunds

All items are final sale. However, if any products do not meet your satisfaction or you have feedback about your order please send an e-mail to pam@maritimemoose.ca. We would love to hear ways we could improve our growing sustainable business and we do offer repair and modification in some instances.